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IMBA 2010 Survey
30 Jun 10
Thanks to everyone who took the time to complete our survey. You will find a summary of the responses below. If you have any questions or would like to find out more information on the survey please contact info@imba.ie
Survey Summary:
Survey was open from 12th May to June 11th. www.surveymonkey.com was used to create, capture and store responses. A link to the IMBA survey was posted on the IMBA site, Facebook, IMBA Newsletter and Rollercoaster and Magicmum twins forums.
The purpose of this survey is to get feedback on the services offered by IMBA. It was open to both members of IMBA and non-members. The survey asks non-members for a reason why they don’t’ join IMBA and these responses can be found below. IMBA members were asked to evaluate IMBA services in the following categories: Newsletter, Phone Support, Website, Events, Information Evenings, Clubs and Discount Scheme. Same format and questions as last year.
Results and Findings:
A total of 240 respondents started the survey with 198 (82.5%) actually completing the survey. As the questions were optional some of the count of responses will vary between questions. The summary for each are will be presented as a % of the responses and in some cases a count also indicated.
Profile of respondents:
Age: 77.9% respondents were aged 30-39 with 10.1% in the 20-29 and 12.7% aged 40-49. A total of 237 respondents completed this question.
Location: 60.9% of respondents live in an urban area with the top 4 counties being Dublin 32.9%, Galway 12.7%, Kildare 8%, and Cork 6.3%.
Respondents Family:
88.9% of respondents are parents of multiples with 26 respondents expecting multiples later this year. 39.9% of respondents have two children only and 38.6% have three children. 39.2% of respondents have 1 singleton and 13.5% have 2 singletons. 44.1% have no other children than their multiples. 76.5% of respondents children are age 3 and under.
Twins: 91.3% of respondents are parents of twins – or 210 sets of twins. Identical twins make up 48 (23%) of the responses and fraternal make up 151 (72.2%) and 10 were unsure.
Triplets: 7.8% (18) of respondents have triplets.
More than one set of multiples: 2 respondents selected this answer.
For a detailed break out of the sex by multiple type please see the full data sheet.
General IMBA questions:
Over half of respondents found out about IMBA through the internet. Some of the other repsonses included Multiple Clubs, friends and other internet sites such as Rollercoaster and Magic Mum.
50.2% (113) of respondents are IMBA members.
Not IMBA members
The most common reasons cited by the 91 respondents who are not current memebrs included
· Not enough time to join
· Money
· Not understanding the benefits of joining
· They are intending to join
· A small number of people said they had older twins and IMBA was not in their area.
IMBA Members
127 respondents told us what they most value from their membership (more than one choice could be selected).
54% of members told us their preferred payment method was PayPal, 33.1% said credit card, 13.6% said cheque, other responses were mainly laser card.
IMBA services
Newsletter
Need to break out the ranking by content. Additional comments all contained very positive feedback:
· Yes, definitely, especially in the first year or so after having the twins
· yes, I love to get the newsletter and find that it has a great balance of all of the above - really good to hear about ongoing research re multiples development etc as well as to get practical advice from parents of multiples- the photos are great also!!
· find the articles on how others coped and their tips on medical and practical things very useful along with of course discount section. due to having another child it is hard to get to social events so i would regard this as least important at the moment
· Yes it is nice to hear from other multiple parents. Would be good if could have reviews of good days out - ireland wide
· I enjoy the real life experience section, feels less lonely having multiples
· Buy and sell page?
· I enjoy the newsletter and find it helpfull and a source of comfort.
· I love reading the real life stories of parents of multiples, they always make me laugh and make me realise I'm not the only one dealing with multiple toddlers.
· i love the stories and tips for dealing with multiples and all the pictures.
· he newsletter always reminds me of just how lucky we are and also that there are other parents going through the same tough/exciting times with their multiples
· very very helpful. especially tips and articles written by parents or interviews with multiples.
· If you published all this on the website I could just read the stuff that interests me. You could monitor which pages were actually visited. I can't remember the last time I read a newsletter.
Phone Support
Only 11 members have ever used phone support with a total of 14 respondents ever using it. 188 respondents answered this question. Seems to be lack of awareness of service from the comments included by just a few people.
IMBA Website
153 respondents said that they have used the IMBA website; 99 of there are IMBA members. Feedback showed that people regularly check the site but also
· Say use of other forums is more valuable (suggest we set up a forum page and explain why we don’t have our own forum and direct to Magic Mum, Rollercoaster, TAMBA forums)
· To check discount page
· Check for entitlements
· Check club and information evenings
Events
Only 22.3%(42) said that they had attended an IMBA event – 31 are currently members. The clubs and the Christmas parties were most commented on. 100 said that they would be interested in attending the IMBA conference and a few people asking for the material to be made available on the site if they could not attend.
Information Evening
50 respondents have attended the information evening 39 of these are current members. Some great comments from people who attended.
Multiple Clubs
69 respondents have attended the clubs 50 are IMBA members. Lots of great comments for all clubs:
· I'm member of the Fingal club. Myself & my girls life has been improved by meeting and making new friends in our club. Lisa is a great co-ordinator and takes on everybodys needs and suggestions. She is full of great ideas for all our kids. We'd be lost without her.
· Mullingar, Kids & Co.
Have a great time there with the kids.Very safe and relaxed. Looking forward to the summer when we may meet up in a park or have a picnic or something nice for the kids.
· I attend the tallaght group and love going each month. Olivia is lovely and friendly and is great to organise it. She is also generous with her time and advice. the group is a perfect size and there is always a lovely atmosphere. Its great to chat to the others and get great tips and advice. Also its incredible how fast all the little one are growing and sometimes life it so busy you just dont see your own growing up but when others point out the difference each month - it give you space to see this through fresh eyes.
· South Co Dublin run by Siobhan. She does a fantastic job, great club. Rathfarnham
As the age profile of the club ages we need to start looking at getting activities for the older kids e.g. money for arts & crafts, etc.
I think a large soft mat (like a mat for gymnastics) should be in every club so that the babies can be left on it safely and parents can relax.
Discount Scheme
82 respondents have used the discount scheme with Clarks the most used based on the comments.
Communications Method
Our members preferred communications method was email 61.7% and newsletter 23%.
Offer to assist
Someone will need to go through these responses and follow up.
Some great comments included in the survey responses:
· would love to show my support but finding the time is proving difficult - would like to say thanks to the other parents who make all this possible - thank you!
· Would love to help but maybe when the girls are a little older - they're 8 weeks old now so times are tough and sleep a luxury! But smiles from Sinéad and Laura keep us going!
· I would love to but the babies are too small yet, maybe in the next 2 years. Just want to say I think the IMBA is a great support. Thank you :-)
· thanks to all the volunteers who give of their time-you are doing a great job - the conference sounds fantastic-looking forward to it
Suggestions received from survey for improvements:
1. As previously stated, I feel a forum would be very useful for mothers of twins.
2. thanks to all the volunteers who give of their time-you are doing a great job - the conference sounds fantastic-looking forward to it
3. I didn't receive any information on IMBA in my maternity hospital but knew about it from my friend with twins. Have met a lot of parents with twins or expecting twins who didn't know anything about IMBA. Just wondering if IMBA could be promoted in hospitals, ie leaflets given to expectant parents and posters on notice boards of scanning rooms?? Just a suggestion.
4. Maybe pop your phone number onto the membership cards for ease of access.
5. Financial advise on how to deal with multiples, going back to work etc.
6. Might be a good idea to have someone or application forms in maternity hospitals so people can join then before they get too busy minding the babies!
7. Improvements in your website as I looked on it when I was pregnant and couldn't find anything useful for people expectant multiples such as like rollercoaster or magicmum a forum for pregnant women to find out form experienced mums about having twins or more there seems little information on the website for someone who is expecting
8. You're doing a great job, keep it up!
10. You are doing a brilliant job providing a lot of incidental as well as direct support. The website is great and we LOVE to get the newsletter! Even though I have never managed to organise myself and remember to go to a club meeting!! Love the discount card.
11. As already mentioned, would be interested in attending events closer to Co Monaghan.
12. Maybe more pregnancy related info of multiples
13. it is great to know you are there if and when needed.
14. IMBA a fantastic service-well done to all involved!
15. I find the association is brilliant, maybe begin a multiple online shop, UK and US websites have them would prefer to purchase from IMBA
16. Maybe more of an active online forum
17. I don't know if this is something that is what you are trying to do or not but i would have loved a little booklet or something like a web-page to suggest little hints while i was pregnant giving me tips on what to by or to find out before i had the twins. ex. an extra kettle, a changing unit, make sure i get the right bottles, i know a lot of this is somewhat practical knowledge but i was totally clueless and to be told in the hospital where i could get info about twins would have been useful rather than spending a good while browsing the net trying to find an Irish website about information and not selling goods. Thanks.
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